Privacy policy

Your privacy is important to me. This privacy policy explains how Creative Empathy Psychotherapy Services Ltd, trading as Internal Worlds, collects, uses, and protects your personal information in compliance with the UK General Data Protection Regulation (GDPR) and my professional obligations as a registered psychotherapist with the UKCP. Creative Empathy Psychotherapy Services Ltd is registered with the Information Commissioner’s Office (ICO).

1. Who I Am

I, Naintara Land, am a child, adolescent and adult psychotherapist, parent psychotherapist, and clinical supervisor, registered and accredited as a full member of the UKCP. I provide services through my company, Creative Empathy Psychotherapy Services Ltd, which trades as Internal Worlds. I am committed to safeguarding your personal data in accordance with GDPR and the ethical standards of my profession.

2. What Personal Data I Collect

I collect personal information that is necessary for our work together, including:

Contact details: Name, phone number, email address.

Health information: Relevant medical, psychological, or developmental history.

Session notes: Brief, anonymized records of our sessions, where applicable.

Professional information (for supervisees): Relevant work details for supervision purposes.

In addition to the personal information necessary for therapeutic or supervisory work, I may also collect email addresses for those who opt in to receive updates about events, programs, or other offerings.

3. How I Use Your Data

Your data is used to:

  • Provide psychotherapy or supervision services.

  • Communicate with you about appointments or follow-up care.

  • Fulfill my legal and ethical obligations, such as safeguarding.

In addition to the purposes outlined above, if you join my email list, I will use your email address to send newsletters, updates, and information about events or programs relevant to my practice.

You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the emails or by contacting me directly at tara@internalworlds.com.

4. How I Store Your Data

Your data is stored securely:

  • Paper records: Kept in a locked cabinet.

  • Electronic records: Stored on encrypted devices or secure, GDPR-compliant platforms.

  • Communication records: Emails and text messages are stored securely and deleted regularly.

Email list data is securely stored on a GDPR-compliant email marketing platform.

5. Who I Share Your Data With

Your data is confidential and will not be shared without your consent, except:

  • When required by law (e.g., safeguarding concerns or court orders).

  • With other professionals in emergencies, where necessary for your safety.

  • In such cases, I will make every effort to inform you in advance unless prohibited by law.

If you subscribe to my email list, your data will only be shared with the email marketing platform I use for managing communications. It will not be shared with third parties.

6. Your Rights

You have the following rights under GDPR:

Access: Request a copy of your personal data.

Rectification: Request corrections to any inaccurate data.

Erasure: Request deletion of your data, where appropriate.

Restriction: Request limits on how your data is used.

Objection: Object to the processing of your data in certain situations.

If you would like to exercise any of these rights, please contact me at tara@internalworlds.com.

7. How Long I Keep Your Data

Adults: Records are kept for 7 years after our work ends.

Children and adolescents: Records are kept until the client turns 25 years old or 26 if they were 17 at the end of therapy.

Supervisees: Records are kept for 7 years after the end of supervision.

After these periods, data is securely destroyed.

For subscribers to my email list, your data will be retained for as long as you remain subscribed. If you unsubscribe, your information will be deleted from my mailing list records.

8. Data Breach Procedure

In the unlikely event of a data breach, Creative Empathy Psychotherapy Services Ltd will notify the ICO and affected individuals as required by law.

9. Contact Details

If you have questions or concerns about this policy, you can contact me at tara@internalworlds.com

If you believe your data has not been handled appropriately, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Updates to This Policy

This policy may be updated periodically to reflect changes in the law or my practice. Please check back for the latest version.